Technical Support: We are happy to assist with installation, licensing, updates, software errors and issues related to the functionality of our applications. Free technical support also includes guidance on using software features and resolving confirmed software defects.

Scope of Support: Our technical support is limited to the functionality of our software. It does not include preparing or reviewing project data, selecting technical options, configuring studies, troubleshooting issues caused by incorrect inputs or interpreting results.

Users are responsible for the accuracy of their inputs, the suitability of their project settings, the validity of their results and compliance with applicable regulations and standards.

Reporting Software Issues: To help us investigate an issue efficiently, please provide a brief description, the error message, software version, steps to reproduce the problem and relevant project files or logs. We may request additional information where necessary.

Consulting and Training: If you need assistance with project setup, data preparation, technical analysis, troubleshooting or results interpretation, we offer paid consulting and training services. These services are separate from free technical support and are quoted according to your requirements.

For support or consulting enquiries, please contact [email protected].

Envitrans reserves the right to update this policy. Continued use of our software following any changes constitutes acceptance of the revised policy.